Curtis & Carder Services Ltd - Complaints Policy

Curtis & Carder Services Ltd – Complaints Policy

At Curtis & Carder Services Ltd, we always strive to deliver the highest standard of service. However, we understand that on rare occasions a customer may feel something hasn’t met expectations.

To help us put things right as quickly as possible, we kindly ask that you inspect the completed work as soon as it’s finished to ensure everything has been carried out to the standards and contract terms agreed.

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If you have any concerns:

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• Please contact us straight away

• You can reach us by phone, email, or in writing

• If writing to us by post, we recommend obtaining proof of posting

Our Complaint Procedure

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Once your complaint is received, we aim to:

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1. Acknowledge and respond within 5 days

2. Arrange a convenient date to revisit the property

3. View the issue and/or carry out any necessary remedial work

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Our goal is always to resolve matters swiftly, professionally, and to your satisfaction.

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